About Glamazonia Creations

At Glamazonia Creations, we believe that shoes don't have a gender. If you love a pair of heels, boots or statement shoes, they should be available to you regardless of who you are.

We are particularly passionate about offering heels and fashionable footwear in sizes that can be difficult to find elsewhere, giving more people the opportunity to express their individual style.

Refund policy

Returns and refunds

You can request a return within 14 days of receiving your footwear by emailing Info@glamazonia.uk with your order number and the items you wish to return. This applies to standard footwear, including sale items, subject to the personalised-item exception below.

Please return items unworn and in their original condition, with tags and original packaging where possible. You may try footwear on indoors to assess fit, as you would in a shop. Please include proof of purchase.

How to return an item

Contact us before sending your return so we can provide instructions. Our return address is: Glamazonia Creations, 9 Kendall Close, Holsworthy, Devon, EX22 6FZ, United Kingdom.

For a change-of-mind cancellation, please send your items back within 14 days of notifying us. You are responsible for the direct cost of return postage for change-of-mind returns.

Personalised and custom-made items

A change-of-mind return exception may apply to goods made to your individual specifications or clearly personalised. Where this applies, it will be explained on the product page before purchase. Selecting a standard size or colour does not, by itself, mean an item is personalised or exempt from returns.

This exception does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact Info@glamazonia.uk as soon as you discover an issue so we can help. We will arrange an appropriate remedy and cover reasonable return costs where the item is faulty, damaged or incorrectly supplied. Your statutory consumer rights are not affected by this policy.

Refunds

For eligible change-of-mind cancellations, we will refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where applicable, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable for a change-of-mind cancellation.

We may make a deduction for diminished value caused by handling beyond what is necessary to assess the item's nature, characteristics and functioning. Your bank or payment provider may need additional time to show the refund.